Booking Terms and Refund Policy

These terms apply to all bookings with Nomadic. By confirming a booking you agree to them.

Refund & Cancellation Policy

At Nomadic, every setup is individually prepared with significant planning, logistics and staffing. To ensure a smooth experience for all guests, and to protect the operational resources committed to each setup, the following terms apply to all bookings.

1. Booking Confirmation

All bookings are confirmed only once full payment has been received. Upon confirmation, Nomadic immediately begins preparation and resource allocation for your setup, including staff scheduling, equipment loading and transportation planning, as well as reserving the equipment and making it unavailable to other renters. By proceeding with payment you agree to the terms outlined in this policy.

2. Cancellations 14 Days or More Before Setup

Eligible for a refund, subject to a 10% administrative fee covering transaction and processing costs. Refunds are processed within 24 hours and take 5–10 business days to reach your account depending on your bank.

For example, if your setup is on 20 November, cancellations made on or before 6 November are eligible for a refund less 10%.

3. Cancellations Within 14 Days of Setup

Non-refundable. By this point all arrangements have been finalised and your slot has been exclusively reserved, meaning it can no longer be allocated to another guest.

Guests may reschedule free of charge, subject to availability. The new date must fall within the same operating season (October to April).

cancellation under the terms above.

4. Cancellations or Changes Within 48 Hours

Bookings become non-refundable. All equipment, logistics and staff have been allocated and costs incurred. We will always try to assist with a rearrangement where feasible, though this is not guaranteed and depends on availability, weather and operational capacity.

5. No-Show Policy

Guests who fail to arrive at the agreed meeting point or within the communicated arrival window are considered a no-show. No-shows are non-refundable and non-reschedulable, as the setup and staff are already in place.

without prior notice may have their booking treated as a no-show, at Nomadic's discretion.

6. Weather

We want you to have the best possible experience, and weather is the one thing none of us can control. Here is how we handle it.

Ordinary weather. Our setups take place outdoors in open desert and wadi environments. Conditions such as cloud cover, wind, dust, heat, cooler evenings and light or intermittent rain are a normal part of camping in the UAE. They do not affect the setup provided and are not grounds for a refund or cancellation.

Genuinely poor weather. If the forecast turns and conditions look likely to spoil your experience, talk to us. Where heavy or sustained rain is forecast, we will do our best to move your booking to another date that suits you, free of charge. We would much rather you enjoyed your setup than sat through it wishing you had not come.

Unsafe weather. Where we judge conditions unsafe, we will contact you and your booking will be rescheduled free of charge to any available date you choose within the same season. This decision rests with Nomadic and is made on safety grounds alone.

In every case, weather is resolved by rescheduling rather than refunding. Once your booking is confirmed, your equipment is reserved and withdrawn from sale for that date, and that cost is incurred whether or not the setup goes ahead. Rescheduling costs you nothing and keeps your booking intact.

If you choose not to attend in weather we have judged suitable, the standard cancellation terms above apply.

7. Force Majeure

Where Nomadic is prevented from delivering your booking by government restriction, natural disaster or other circumstances genuinely beyond our control, you will be offered a complimentary date transfer to another available date within the same season.

For the avoidance of doubt, Force Majeure applies only to events preventing Nomadic from operating, on the date of your booking. It does not apply to circumstances affecting you or your guests, including but not limited to:

• Changes to travel plans, cancelled or delayed flights, or visa issues

• Illness, injury or medical circumstances

• Work commitments or personal scheduling changes

• Guests dropping out, or a change in group size

• Weather, which is addressed in section 6 above

None of the above entitles you to a refund. Where your booking falls more than 14 days away, section 2 applies. Otherwise, we will always try to help you reschedule.

8. Cancellation Procedure

All cancellations and reschedule requests must be made in writing, by email to yalla@nomadic.ae or via WhatsApp. The date and time of receipt determines which terms apply.

Your Setup

9. Unsupervised Use

Nomadic is an equipment rental service, not a supervised or catered experience. Your setup is handed over for your own private use and no Nomadic staff remain on site during your stay.

You are responsible for your own safety and that of everyone in your party, including children, at all times. Guests use the equipment and the location entirely at their own risk.

Please ensure you bring everything you need before you arrive. We cannot deliver forgotten items.

10. Location and Access

Your camp setup leader will meet you at the agreed meeting point and take you to your setup, a short distance away. Meeting points are accessible by any vehicle.

Guests with a 4x4 may drive to their setup. Guests without one may park at or near the meeting point and will be transported with their belongings by our team.

Setups are positioned within reasonable reach of vehicle access for health and safety reasons, so that guests can reach their own vehicle in an emergency.

You are responsible for your own vehicle. Nomadic is not liable for recovery, damage or costs arising from vehicles becoming stuck, and recovery is not included in your booking.

11. Shared and Public Locations

Our setups take place in open, publicly accessible desert and wadi areas. While we position camps as privately as we reasonably can, these are not private sites and we cannot control other users of the area, including other campers, vehicles, motorbikes, noise or livestock.

The presence or behaviour of other desert users does not constitute a fault with your setup and does not entitle you to a refund.

12. Equipment, Damage and Loss

All equipment remains the property of Nomadic. You are responsible for it from handover until collection.

You agree to pay for any damage beyond fair wear and tear, loss or theft of equipment during your booking. We will notify you of any charge with supporting evidence before it is applied.

By completing a booking you authorise Nomadic to charge the payment method held on file for extras or additional services requested during your booking, and for any damage or loss as set out above.

Glass items of any kind are not permitted. Broken glass in sand is extremely difficult to clear and presents a serious hazard, particularly to children and barefoot guests.

13. Occupancy

Each tent sleeps up to 4 guests. Exceeding the agreed number of guests without prior written agreement may result in the setup being refused, with no refund.

Guests may bring their own tents alongside a Nomadic setup by prior arrangement. Those guests are responsible for their own transport and equipment and require a 4x4.

14. Departure and Leave No Trace

Checkout is any time up to 12:00pm the following day.

Guests without a 4x4 should contact their setup leader at least 90 minutes before they wish to leave, so collection can be arranged.

Bin bags are provided. All rubbish must be removed when you leave. A 200 AED charge applies where rubbish is left behind.

We have the privilege of operating in some of the most beautiful natural landscape in the UAE, and keeping it clean is not negotiable. #LeaveNoTrace

15. Pets and Alcohol

Pets are welcome. Please bring a pet bed. Guests are responsible for any damage to equipment.

Alcohol is at your own discretion. Nomadic neither provides nor prohibits it, and guests are responsible for complying with UAE law.

16. Personal Belongings

Guests are fully responsible for all personal belongings brought to the setup location. Nomadic accepts no liability for any loss, damage or theft of personal items during or after your setup.

Our team is responsible only for the delivery, setup and pack-down of Nomadic equipment. If items are found during pack-down they will be reported and held where possible, though we cannot guarantee that lost items will be recovered.

17. Governing Law

These terms are governed by the laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute.