Booking Policy

Refund & Cancellation Policy

At Nomadic, every camping setup is individually prepared with significant planning, logistics, and staffing. To ensure a smooth experience for all guests and to protect the operational resources committed to each setup, the following terms apply to all bookings.

1. Booking Confirmation

All bookings are confirmed only once full payment has been received. Upon confirmation, Nomadic immediately begins preparation and resource allocation for your setup, including staff scheduling, equipment loading, and transportation planning as well as reserving the equipment and not making it available for other renters. By proceeding with payment, you agree to the terms outlined in this Refund and Cancellation Policy.

2. Cancellations Made 14 Days or More Before Setup

Cancellations made 14 days or more before the scheduled setup date are eligible for a full refund, subject to a 10% administrative fee to cover transaction and processing costs. Refunds will be processed within 24 hours and can take 5-10 business days depending on your bank to credit the refund via the original payment method.

For example, if your setup is on November 20th, cancellations made on or before November 6th are eligible for a refund (minus 10%).

3. Cancellations Made Within 14 Days of Setup

Cancellations made within 14 days of the setup date are non-refundable. During this time, all arrangements for your experience have already been finalized, and your setup slot has been exclusively reserved, meaning it is no longer possible to allocate that space to another guest.

However, we understand that plans can change, so guests may reschedule their booking free of charge, subject to availability. The new date must fall within the same operating season (October to April).

4. Cancellations or Changes Within 48 Hours of Setup

Once within 48 hours (two days) of your setup date, bookings become non-refundable.
At this stage, all equipment, logistics, and staff have been allocated and costs have been incurred.

We understand that unforeseen situations can arise, and while refunds are not possible within this timeframe, we will always do our best to assist with a re-arrangement where feasible.
This is not guaranteed and will depend on availability, weather, and operational capacity.

5. No-Show Policy

Guests who fail to arrive at the agreed meeting point or within the communicated arrival window will be considered a no-show. No-shows are non-refundable and non-reschedulable, as the setup and staff are already in place. It is the guest’s responsibility to review and follow the provided meeting point and arrival details shared in advance of the booking.

6. Force Majeure

In the unlikely event that Nomadic must cancel or postpone your booking due to circumstances beyond our control (such as extreme weather, government restrictions, or natural disasters), guests will be offered either a full refund or a complimentary date transfer to another available date. Please note that force majeure applies only to uncontrollable external events on the same day as your booking and does not cover personal, travel, light rain/mild weather or medical circumstances affecting guests.

7. Cancellation Procedure

All cancellations or reschedule requests must be made in writing via email to yalla@nomadic.ae or via Whatsapp. The date and time of receipt will determine which policy terms apply.

8. Governing Law

This policy is governed by the laws of the United Arab Emirates (UAE). Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the Dubai Courts.